CHRIGER SERVICES B.V. has developed an unique concept for integration of management systems. This is called MIACE.
The MIACE concept
MIACE means Manage, Identify, Assess, Comply and Evaluate. This takes places at the strategic (managerial) level of an organization.
Manage stands for: “Managing an organization based on the mission, policies, objectives, assignments and plans. A Governance Structure based on a business management system covering the design of the organization, the processes, the communication – and reporting structure enable managing an organization”.
Identify stands for: “The identification of stakeholders, including their requirements and expectations, and the developments which may have consequences for the relationship between the stakeholders and the organization, as well as the identification of related opportunities, threats and hazards”.
Assess stands for: “The assessment of opportunities, threats and hazards, including the aspects, impacts and risks and the possibilities to eliminate or reduce the risks, as well as accepting or denying the requirements and expectations whether with or without the need to make adjustments within the processes”.
Comply stands for: “Ensuring compliance with the accepted requirements and realization of expectations, including the providence of evidence that operational performances meet these requirements and expectations”.
Evaluate stands for: “The analysis of performances related to set objectives and assignments, the auditing of processes and the management review”.
OCIC stands for Observe, Correct, Improve and Change. This takes place at the tactical level within an organization.
Observe stands for: “Monitoring of the processes and process performances”. The good old ‘stand still’ principle is the basis of observing. Supervisors often are too busy to see what is happening nearby.
Correct stands for: “The correction needed to maintain continuous of the process or expected performances within the set limitations”. Whenever a situation occurs that shows inability to continually meet requirements a correction is needed. For instance, when similar audit findings are found within a process it is not about fixing the finding but about fixing the problem.
Improve stands for: “Opportunities to increase the effectiveness or efficiency of the process”. This can be directly related to the process itself but also to the elements that may influence the process such as the working environment. The 6M Man, Means and Materials as input for a process and Management, Methods and Mother Nature as the influencers of the process can be used to identify areas for improvement.
Change stands for: “Changes needed to meet (future) requirement”. Whether the reason is the non-ability to meet existing requirements or the preparation to meet upcoming requirements both require changes. Each change, meaning an alteration of the existing situation, method, structure, products, materials, means, management, organization, working environment, working condition and others need to be assess on impact before the change takes place.
EMMA means Execute, Measure, Monitor and Adjust. This takes place at the operational level of an organization.
Execute stands for: “The operational conduct of activities to provide added value to a process”. Complexity of activities, competences of employees, the availability of clear instructions and assignments, the repetitiveness of the activities are just a few of the elements that need to be controlled.
Measure stands for: “The obtaining of data related to a process”. Whether it is carried out by sophisticated measuring devices or manual counting, it is gathering of data.
Monitoring stands for: “The evaluation whether obtained performances meet set requirements”. Often monitoring is used for continual operating measuring devices. Still in such a case it is gathering of information. Only when such a device also responds to set limitations it can be called a monitoring device.
Adjust stands for: “The necessary adjustment needed for continuity of the process or process performances within set limitations”. Adjustments can be made automatically or manually. In some cases, monitoring devices have the ability to adjust or otherwise interfere (shut-down, return to safe position, alarming). Manual adjustments can make the difference, whether it is cheering an operator so he is focused again, or fixing a bolt running loose.